Refund policy

Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be unused, unworn, in its original condition and packaging, with all tags attached. You'll also need to provide proof of purchase.

To start a return, contact us at jens99781@gmail.com. Once your return is approved, we'll provide you with a return shipping label along with instructions on how and where to send your package. Please note: items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions
The following items cannot be returned: perishable goods, custom or personalized orders, personal care items, hazardous materials, and sale items or gift cards.

Exchanges
To exchange an item, return the original item first. Once your return is approved, place a new order separately for the item you'd like instead.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. As above, the item must be unused, in its original condition and packaging, with proof of purchase.

Refunds
Once we've received and inspected your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days (processing times may vary by bank). If 15 business days have passed since your return was approved and you haven't received your refund, contact us at jens99781@gmail.com